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FAQ

Frequently asked questions

Quick answers to common questions.

How does billing work? ▼

You're billed hourly for compute resources and monthly for storage. Invoices are generated on the 1st of each month. You can view real-time usage in your Dashboard. We accept credit cards, crypto, and wire transfer for Enterprise plans.

Are there egress/bandwidth fees? ▼

No. MoveWeight includes unlimited egress on all plans. We believe data transfer shouldn't be a cost center. This alone saves most teams 20-40% compared to AWS/GCP/Azure.

How do I deploy my first app? ▼

Install the CLI (curl -fsSL https://cli.moveweight.net/install.sh | bash), run mw auth login, then mw deploy from your project directory. Your app is live in under 60 seconds with auto-SSL and a .moveweight.app subdomain.

Is there a free tier? ▼

Yes. The Starter plan gives you 1 vCPU, 1GB RAM, 20GB NVMe storage, and 100GB bandwidth — completely free, forever. No credit card required. Upgrade anytime as your needs grow.

Can I use my own domain? ▼

Absolutely. Run mw domains add yourdomain.com and we'll handle DNS propagation and issue a free Let's Encrypt SSL certificate automatically. Wildcard certs are supported on Developer+ plans.

What GPU options are available? ▼

We offer RTX 4090 (24GB, $0.35/hr), A100 80GB ($1.20/hr), and H100 ($2.80/hr). Spot instances are available at 60% discount. Pre-configured images for PyTorch, TensorFlow, and CUDA are available. No egress charges on model downloads.

How do backups work? ▼

Automatic daily backups with 7-day retention on Developer+ plans. Pro plans get 30-day retention with hourly snapshots. Backups are stored in a separate region for disaster recovery. Restore with mw backup restore --snapshot latest.

Is Kubernetes really free? ▼

Yes. The Kubernetes control plane is free on all paid plans. You only pay for the worker nodes (VMs). This saves you $73/month per cluster compared to EKS/GKE/AKS. Create a cluster with mw k8s create --nodes 3.

Can you help me migrate from AWS/GCP/Azure? ▼

Yes. Pro and Enterprise customers get free migration assistance from our engineering team. We provide tools for VM image conversion, database migration, and DNS cutover. Most migrations complete in under a weekend with zero downtime.

What security certifications do you have? ▼

We're SOC 2 Type II certified, GDPR compliant, and HIPAA eligible on Enterprise plans. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). DDoS protection and WAF are included free on all plans.

Can I cancel anytime? ▼

Yes. No contracts, no cancellation fees. Cancel from your Dashboard with one click. You'll retain access until the end of your billing period. Unused prepaid credits are refunded pro-rata.

What are the API rate limits? ▼

Default limits are 1,000 req/min for read endpoints and 100 req/min for write endpoints. Enterprise plans get custom limits. Rate limit headers are included in every response. See docs for details.

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