How can we help?

Search our docs, browse FAQs, or submit a support ticket. We typically respond within 4 hours.

🔍
📖

Documentation

API reference, guides, and tutorials

docs.moveweight.net →
🎫

Submit a Ticket

Get help from our engineering team

Response within 4 hours
📊

System Status

Real-time uptime and incident reports

99.99% uptime (90-day)
💬

Live Chat

Chat with our support engineers

24/7 for Pro+ plans
FAQ

Frequently asked questions

Quick answers to common questions.

How does billing work?

You're billed hourly for compute resources and monthly for storage. Invoices are generated on the 1st of each month. You can view real-time usage in your Dashboard. We accept credit cards, crypto, and wire transfer for Enterprise plans.

Are there egress/bandwidth fees?

No. MoveWeight includes unlimited egress on all plans. We believe data transfer shouldn't be a cost center. This alone saves most teams 20-40% compared to AWS/GCP/Azure.

How do I deploy my first app?

Install the CLI (curl -fsSL https://cli.moveweight.net/install.sh | bash), run mw auth login, then mw deploy from your project directory. Your app is live in under 60 seconds with auto-SSL and a .moveweight.app subdomain.

Is there a free tier?

Yes. The Starter plan gives you 1 vCPU, 1GB RAM, 20GB NVMe storage, and 100GB bandwidth — completely free, forever. No credit card required. Upgrade anytime as your needs grow.

Can I use my own domain?

Absolutely. Run mw domains add yourdomain.com and we'll handle DNS propagation and issue a free Let's Encrypt SSL certificate automatically. Wildcard certs are supported on Developer+ plans.

What GPU options are available?

We offer RTX 4090 (24GB, $0.35/hr), A100 80GB ($1.20/hr), and H100 ($2.80/hr). Spot instances are available at 60% discount. Pre-configured images for PyTorch, TensorFlow, and CUDA are available. No egress charges on model downloads.

How do backups work?

Automatic daily backups with 7-day retention on Developer+ plans. Pro plans get 30-day retention with hourly snapshots. Backups are stored in a separate region for disaster recovery. Restore with mw backup restore --snapshot latest.

Is Kubernetes really free?

Yes. The Kubernetes control plane is free on all paid plans. You only pay for the worker nodes (VMs). This saves you $73/month per cluster compared to EKS/GKE/AKS. Create a cluster with mw k8s create --nodes 3.

Can you help me migrate from AWS/GCP/Azure?

Yes. Pro and Enterprise customers get free migration assistance from our engineering team. We provide tools for VM image conversion, database migration, and DNS cutover. Most migrations complete in under a weekend with zero downtime.

What security certifications do you have?

We're SOC 2 Type II certified, GDPR compliant, and HIPAA eligible on Enterprise plans. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). DDoS protection and WAF are included free on all plans.

Can I cancel anytime?

Yes. No contracts, no cancellation fees. Cancel from your Dashboard with one click. You'll retain access until the end of your billing period. Unused prepaid credits are refunded pro-rata.

What are the API rate limits?

Default limits are 1,000 req/min for read endpoints and 100 req/min for write endpoints. Enterprise plans get custom limits. Rate limit headers are included in every response. See docs for details.

SUBMIT A TICKET

Need more help?

Our engineering team responds within 4 hours on business days.